Student Tech Support
STS provides the following free tech support services for all Emory students:
- Configure EmoryUnplugged connectivity on capable laptops and personal devices
- Install or reinstall operating systems
- Scan for and remove computer viruses and other types of malware
- Install a suite of anti-spyware solutions to combat future infections
- Assist with general operating system troubleshooting
- Install the latest hardware drivers for your machine
- Uninstall programs that pose security risks to your computer, including P2P software
- Diagnose hardware problems and assist with repairs
- Assist most devices not compatible with EmoryUnplugged that are compatible with EmoryGuest
- Windows 10 and up
- macOS 10.11 and higher
- Wireless setup for Linux, Android, and Apple iOS
- Game consoles, eReaders, and others for wireless use in residence halls
- Any device not listed, STS will attempt to help, but cannot guarantee service
- STS will only work on legitimate finished operating systems (no pirated copies or beta builds).
Get Help
STS operates on a first-come, first-serve basis. Students will need to present their Emory Student IDs for verification when visiting for assistance.
Most support requests, such as EmoryUnplugged wireless setups or game console registrations, can be handled relatively quickly.
More complicated issues, such as virus and/or spyware removal, may require a computer to be checked-in for repair. All machines that are going to be dropped off/checked-in require a power cord. STS strives to remediate your computer within two to three business days. Serious issues may take longer.
Students are responsible for backing up their data before devices are brought in for support. STS is not responsible for any data loss. Please ask us if you need assistance with backing up data.
Self-Help Instructions
Student Guides
Student Technology Recommendations
New Student Tech Setup Guide
Student Learning Toolkit
Digital Notetaking Tools
Graduating Student Guide