Student Tech Support

• Configure EmoryUnplugged connectivity on capable laptops and personal devices
• Assist with EmoryGuest connectivity on devices incompatible with EmoryUnplugged
• Troubleshoot general operating system and software issues
• Install or reinstall operating systems
• Scan for and remove computer viruses and other types of malware
• Uninstall programs that pose security risks to your computer, including P2P software
• Install the latest hardware drivers for your machine
• Diagnose hardware problems and assist with repairs

STS operates on a first-come, first-serve basis. Students will need to present their Emory Student IDs for verification when visiting for assistance.

Most support requests, such as EmoryUnplugged wireless setups or game console registrations, can be handled relatively quickly.

More complicated issues, such as virus and/or spyware removal, may require a computer to be checked-in for repair. All machines that are going to be dropped off/checked-in require a power cord. STS strives to remediate your computer within two to three business days. Serious issues may take longer.

Students are responsible for backing up their data before devices are brought in for support. STS is not responsible for any data loss. Please ask us if you need assistance with backing up data.

• Windows 10 and up
• macOS 10.11 and higher
• Wireless setup for Linux, Android, and Apple iOS
• Game consoles, eReaders, and other wireless devices for use in residence halls 
• For any device not listed, STS will attempt to help, but cannot guarantee service

• STS supports legitimate finished operating systems only (no pirated copies or beta builds)
• STS supports only those networked devices that meet Emory's minimum security policies and will not work on prohibited devices produced by Huawei, ZTE, Hytera, Hikvision, and Dahua. 

• Password Resets: Reset your password online or contact the University Service Desk for assistance (call 404-727-7777 or chat online at help.emory.edu)

• Duo Bypass Code: Contact the University Service Desk (call 404-727-7777 or chat online at help.emory.edu)

• Where can I find general information and assistance for DUO?
• How do I access restricted resources from off-campus?
• How do I access Emory resources internationally?
• I'm graduating. What will happen to my accounts?

• Where do I log into Canvas?
• Where can I find help with Canvas?
• How do I troubleshoot issues with Respondus Lockdown Browser?

• How do I update my preferred email address?
• How do I set up my email on my phone?
• How do I install or activate Microsoft Office?
• Why can't I edit documents in installed Microsoft apps?
• An add-in/plugin is requiring admin privileges... how do I request the required security review to use it?
• How do I use Emory email with Outlook for Mac and PC?
• How can I back up my email after graduation?

• How do I connect to EmoryUnplugged?
• How do I install the EAP-TLS Securew2 Certificate for Wi-Fi? 
• What is ClearPass? 
• How can I connect my game console, SmartTv, or Streaming device to EmoryGuest?
• How do I register my computer in the Residence Halls

• We will recycle your electronic devices. Stop by the STS desk to turn in your items and complete the Electronic Waste Student Release Waiver