Student Tech Support

• Configure EmoryUnplugged connectivity on capable laptops and personal devices
• Install or reinstall operating systems
• Scan for and remove computer viruses and other types of malware
• Install a suite of anti-spyware solutions to combat future infections
• Assist with general operating system troubleshooting
• Install the latest hardware drivers for your machine
• Uninstall programs that pose security risks to your computer, including P2P software
• Diagnose hardware problems and assist with repairs
• Assist most devices not compatible with EmoryUnplugged that are compatible with EmoryGuest

• Windows 10 and up
• macOS 10.11 and higher
• Wireless setup for Linux, Android, and Apple iOS
• Game consoles, eReaders, and others for wireless use in residence halls 
• Any device not listed, STS will attempt to help, but cannot guarantee service
• STS will only work on legitimate finished operating systems (no pirated copies or beta builds).

All machines that are going to be dropped off/checked-in require a power cord.

Students are responsible for backing up their data before devices are brought in. STS is not responsible for any data loss. Please ask us if you need assistance with backing up data.

For check-ins: STS strives to remediate your computer within two to three business days. Serious issues may take longer.

• Password Resets: Contact the University Service Desk at 404-727-7777 or at help.emory.edu
• How do I fix login issues with my email, OPUS, Canvas, etc.?
• Where can I find information and assistance for DUO?

• Where do I log into Canvas?
• Where can I find help with Canvas?
• How do I troubleshoot issues with Respondus Lockdown Browser?

• How do I set up my email on my phone?
• How do I use Emory email with Outlook for Mac and PC?
• How can I back up my email after graduation?

• How to install EAP-TLS Securew2 Certificate for Wi-Fi? 
• What is ClearPass? 
• How do I connect to EmoryUnplugged?
• How can I connect my game console, SmartTv, or Streaming device to EmoryGuest?
• How do I register my computer in the Residence Halls?
• What AntiVirus do I need to connect to EmoryUnplugged in the ResHalls?

• How do I install or activate Microsoft Office?
• What software is available to me as a student to install on my computer?
• What software is available on campus machines?

• How can I print from anywhere on campus?

• What are my options for free or low-cost Wi-Fi if I don't have home internet?
• Where can I find help using Canvas for remote learning?
• How do I use Zoom for remote learning and meetings?
• How do I access Emory resources internationally?
• Where do I access Emory's Virtual Community Hub? 

• Click here for assistance with VPN. 

• How can I check on the status of a ticket I've submitted to the University Service Desk?

• We are supported by students for students. If interested in joining our team, visit our student employment page to learn more. 

• We will recycle your electronic devices. Stop by the STS desk to turn in your items and complete the Electronic Waste Student Release Waiver