Student Tech Support

Student Technology Support (STS) is a free service for Emory students providing technical support and assistance for student-owned devices.

 

Welcome to Emory! To make sure you are ready for the year, please follow the steps outlined in our Tech Setup Guide.

Need additional help? Check out our other Student Guides and FAQs below or visit our walk-up help desk on the bottom floor of Woodruff Library.

  • Configure EmoryUnplugged connectivity on capable laptops and personal devices
  • Install or reinstall operating systems
  • Scan for and remove computer viruses and other types of malware
  • Install a suite of anti-spyware solutions to combat future infections
  • Assist with general operating system troubleshooting
  • Install the latest hardware drivers for your machine
  • Uninstall programs that pose security risks to your computer, including P2P software
  • Diagnose hardware problems and assist with repairs
  • Assist most devices not compatible with EmoryUnplugged that are compatible with EmoryGuest

  • Windows 10 and up
  • macOS 10.11 and higher
  • Wireless setup for Linux, Android, and Apple iOS
  • Game consoles, eReaders, and others for wireless use in residence halls 
  • Any device not listed, STS will attempt to help, but cannot guarantee service
  • STS will only work on legitimate finished operating systems (no pirated copies or beta builds).

All machines that are going to be dropped off/checked-in require a power cord.

Students are responsible for backing up their data before devices are brought in. STS is not responsible for any data loss. Please ask us if you need assistance with backing up data.

For check-ins: STS strives to remediate your computer within two to three business days. Serious issues may take longer.

Hours:

STS WILL BE CLOSED FOR ALL UNIVERSITY BREAKS AND HOLIDAYS.
STS Walk-up Support

FALL HOURS

MONDAY - FRIDAY | 10:00 AM - 5:00 PM SATURDAY | 12:00 PM - 5:00 PM

Service Desk Location

Woodruff Library - 1st Floor

540 Asbury Circle | Atlanta, GA 30322

STS operates on a first-come, first-serve basis. Most support requests, such as EmoryUnplugged wireless setups or game console registrations, can be handled relatively quickly. More complicated issues, such as virus and/or spyware removal, may require a computer to be checked-in for repair.

Students will need to have their Emory Student IDs for verification when visiting us for assistance or picking up a computer. 

How to Reach Us:

Walk-up Support:
  • Visit the Student Technology Support desk Mon-Fri for walk-up assistance. 
  • Location: Level 1 of Woodruff Library. 

Please note we stop accepting Student Walk-ups for service at 4:30 pm. We also no longer provide virtual support.

After Hours Support
  • Call the University Service Desk at 404-727-7777 or visit help.emory.edu to report an issue, browse the knowledge base, or chat with support.

Frequently Asked Questions

Access to many of your accounts, including your Emory email, will end following graduation. Read our Graduating Students Guide for more information and the steps you need to take to ensure a smooth transition.

  • We are supported by students for students. If interested in joining our team, visit our student employment page to learn more. 

Student Guides

Student Technology Recommendations

New Student Tech Setup Guide

Student Learning Toolkit

Digital Notetaking Tools

Graduating Student Guide

CyberTips